--- title: Why didn't my smart rule trigger immediately? description: Learn how Cuby Smart Rules work and why they take a few minutes to trigger. --- [Skip to content](https://help.cuby.mx/en/regla-inteligente-no-se-activa#main-content) - [English](https://help.cuby.mx/en/regla-inteligente-no-se-activa) - [Español](https://help.cuby.mx/regla-inteligente-no-se-activa) English Show submenu for translations [![cuby-smart-logo-100x50px](https://help.cuby.mx/hs-fs/hubfs/Logos/cuby-smart-logo-100x50px.png?width=100&height=50&name=cuby-smart-logo-100x50px.png)](https://help.cuby.mx/en?hsLang=en) - [Home](https://help.cuby.mx/en) - Products Show submenu for Products - [Energy Saving Kit for A/C](https://cuby.mx/en/products/kit-airbnb1-g4-aria-sentry-bee) - [G4 (Wifi Controler for Minisplit)](https://cuby.mx/en/products/cuby-g4) - [CUBY ARIA (Universal Smart Thermostat)](https://cuby.mx/en/pages/cuby-aria-termostato-inteligente) - [SENTRY (Presence Sensor)](https://cuby.mx/en/products/sentry-sensor-de-presencia) - [BEE (Door/Window Sensor)](https://cuby.mx/en/products/bee-sensor-de-apertura) - [ARIA (Wall Control)](https://cuby.mx/en/products/aria-2-0-control-de-pared-para-minisplit) - [MODBUS (A/C controller with Modbus)](https://cuby.mx/en/products/cuby-modbus) - [HELIOS (LP Gas Level Meter)](https://cuby.mx/en/products/cuby-helios-pro-medidor-gas-lp) - [PROTECT (Monoxide and Gas Alarm)](https://cuby.mx/en/products/cuby-protect) - [XMATCH (Interfaces to use NEST in F&C Inverter)](https://cuby.mx/en/products/xmatch-2-0) - [ZEN (Temperature and Relative Humidity Sensor)](https://cuby.mx/en-us/products/zen-sensor-de-temperatura-y-humedad-relativa) - For Business Show submenu for For Business - [Cuby for Hotels](https://pages.cuby.mx/en/lp-centraliza-uso-aire-acondicionado-hoteles) - [Cuby for Schools](https://pages.cuby.mx/en/lp-centraliza-automatiza-a/c-instituciones-educativas) - [Cuby for Businesses](https://pages.cuby.mx/en/lp-automatiza-controla-negocio) - [Cuby for Data Center](https://pages.cuby.mx/en/lp-proteccion-monitoreo-a/c-data-center) - [Blog](https://blog.cuby.mx/en) - Help Show submenu for Help - [Help Center](https://help.cuby.mx/en) - [Automation](https://cuby.mx/en/pages/automatizacion-ahorro-energia-deshumidificacion) - [API](https://pages.cuby.mx/en/integradores) - [Invoicing](https://help.cuby.mx/en/how-to-invoice-a-purchase-on-the-website) - [Contact](https://cuby.mx/en/pages/contactactanos) Open main navigation Close main navigation - [Home](https://help.cuby.mx/en) - Products Show submenu for Products - [Energy Saving Kit for A/C](https://cuby.mx/en/products/kit-airbnb1-g4-aria-sentry-bee) - [G4 (Wifi Controler for Minisplit)](https://cuby.mx/en/products/cuby-g4) - [CUBY ARIA (Universal Smart Thermostat)](https://cuby.mx/en/pages/cuby-aria-termostato-inteligente) - [SENTRY (Presence Sensor)](https://cuby.mx/en/products/sentry-sensor-de-presencia) - [BEE (Door/Window Sensor)](https://cuby.mx/en/products/bee-sensor-de-apertura) - [ARIA (Wall Control)](https://cuby.mx/en/products/aria-2-0-control-de-pared-para-minisplit) - [MODBUS (A/C controller with Modbus)](https://cuby.mx/en/products/cuby-modbus) - [HELIOS (LP Gas Level Meter)](https://cuby.mx/en/products/cuby-helios-pro-medidor-gas-lp) - [PROTECT (Monoxide and Gas Alarm)](https://cuby.mx/en/products/cuby-protect) - [XMATCH (Interfaces to use NEST in F&C Inverter)](https://cuby.mx/en/products/xmatch-2-0) - [ZEN (Temperature and Relative Humidity Sensor)](https://cuby.mx/en-us/products/zen-sensor-de-temperatura-y-humedad-relativa) - For Business Show submenu for For Business - [Cuby for Hotels](https://pages.cuby.mx/en/lp-centraliza-uso-aire-acondicionado-hoteles) - [Cuby for Schools](https://pages.cuby.mx/en/lp-centraliza-automatiza-a/c-instituciones-educativas) - [Cuby for Businesses](https://pages.cuby.mx/en/lp-automatiza-controla-negocio) - [Cuby for Data Center](https://pages.cuby.mx/en/lp-proteccion-monitoreo-a/c-data-center) - [Blog](https://blog.cuby.mx/en) - Help Show submenu for Help - [Help Center](https://help.cuby.mx/en) - [Automation](https://cuby.mx/en/pages/automatizacion-ahorro-energia-deshumidificacion) - [API](https://pages.cuby.mx/en/integradores) - [Invoicing](https://help.cuby.mx/en/how-to-invoice-a-purchase-on-the-website) - [Contact](https://cuby.mx/en/pages/contactactanos) - - [English](https://help.cuby.mx/en/regla-inteligente-no-se-activa) - [Español](https://help.cuby.mx/regla-inteligente-no-se-activa) English Show submenu for translations - [Go to cuby.mx](https://cuby.mx/) [Go to cuby.mx](https://cuby.mx/) Welcome, How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center Cuby Smart](https://help.cuby.mx/en?hsLang=en) 2. [How Cuby Works](https://help.cuby.mx/en/how-cuby-works?hsLang=en) # Why didn't my smart rule trigger immediately? ## For users with Cuby G4, Cuby Modbus, or Cuby Aria Thermostat Smart Rules are automations available in the Cuby app and web platform ([cuby.io](https://www.cuby.io/)) for users with a [**Cuby G4**](https://cuby.mx/en/products/cuby-g4), [**Cuby Modbus**](https://cuby.mx/en/products/cuby-modbus), Cuby BACnet, or a [**Cuby Aria**](https://cuby.mx/en/pages/cuby-aria-termostato-inteligente) smart thermostat (in any version). They let you define conditions (temperature, schedule, humidity, and more) so your air conditioner acts on its own, without you having to do it manually each time. For example, you can set the AC to turn on automatically when the temperature exceeds a certain threshold. All from the app, at no extra cost. ### **Why doesn't the rule trigger immediately?** When you save a rule, the system **doesn't execute it instantly**. It first needs to **verify the current state** of the air conditioner and then evaluate whether the **condition you configured is met**. Only then does it send the instruction to the device. That verification cycle **can take a few minutes**. If the condition was already met at the moment you saved the rule, the AC **won't react right away,** it will do so once the system **completes that check**. This is intentional. Verifying the device's state before acting makes the automation **more stable** and prevents the AC from responding to **momentary conditions** that don't accurately reflect what's actually happening in the space. ### What to check if the rule never triggered? If several minutes have passed and the rule still hasn't executed, there are a few things worth checking before contacting support. - Make sure the **rule is enabled** in the app and that the **conditions you configured are actually being met** at that moment. - Make sure your **Cuby G4 or Cuby Aria has an active WiFi connection**.   #### An important note if you use Cuby G4 For smart rules to work correctly, Cuby needs to know the **current state of the air conditioner**. With the Cuby G4, this is only possible if the AC has been **controlled through the app**, since Cuby cannot read commands sent directly from the unit's original remote control. If someone operated the AC with the **physical remote**, Cuby won't know whether it's on or off, what mode it's in, or what temperature it's set to. In that case, before a rule can execute correctly, you need to **control the AC at least once from the app** so the system has the updated state. - [Installation Guide](https://help.cuby.mx/en/installation-guide?hsLang=en#main-content) - [Smart controllers](https://help.cuby.mx/en/installation-guide?hsLang=en#smart-controllers) - [Wireless Sensors and Controls](https://help.cuby.mx/en/installation-guide?hsLang=en#wireless-sensors-and-controls) - [Smart Thermostat](https://help.cuby.mx/en/installation-guide?hsLang=en#smart-thermostat) - [Gas and Carbon Monoxide](https://help.cuby.mx/en/installation-guide?hsLang=en#gas-and-carbon-monoxide) - [Interface](https://help.cuby.mx/en/installation-guide?hsLang=en#interface) - [Troubleshooting](https://help.cuby.mx/en/troubleshooting?hsLang=en) - [Setting](https://help.cuby.mx/en/setting?hsLang=en) - [Integrations](https://help.cuby.mx/en/integrations?hsLang=en) - [How Cuby Works](https://help.cuby.mx/en/how-cuby-works?hsLang=en) - [Payments](https://help.cuby.mx/en/payments?hsLang=en) [![cuby-smart](https://help.cuby.mx/hs-fs/hubfs/logo-cuby-sf-2000px%20(1).png?width=200&height=100&name=logo-cuby-sf-2000px%20(1).png "cuby-smart")](https://www.cuby.mx/) Help Center cuby.mx Copyright © 2026, Cuby Smart